Shipping & Delivery

When will my order be processed?

We process orders between Monday and Friday. Most orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. 

Please note that it takes longer for most customized 30-Note and 50-Note music boxes because they are produced after we receive the orders.

Please allow extra time for your order to be processed during holidays and sale seasons. 

How long will it take to receive my order?

Once you place your order, please allow 1-3 business days to process your order. After that, it takes about 2-4 weeks for most packages to be delivered,

It usually takes 2-3 weeks to the United States with standard shipping, 1-2 weeks with Expedited shipping. (Takes longer to territories and islands)

About 1-2 weeks to most cities in the UK/ Germany/ France/ Italy/ Spain/ Singapore/ Malaysia/ UAE/ SA/ Japan.

About 2-3 weeks to Canada, Australia, New Zealand,.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.